Right of return / replacement.
In the event of a genuine defect or lack of a contractual property, buyer is entitled, without charge, to ask:
1. repair the product or 2. replace it or 3. defectively reduce the price or 4 withdraw from the sale.
The consumer shall have the right to claim repair or replacement of the product, without any charge whatsoever, provided that:
The order is wrongly executed, i.e., another item is delivered instead of that of the order, or a wrong quantity, a defective product, or a damaged package is delivered.
The consumer contacts the store within 48 hours after receipt of the product, by sending an e-mail at firstname.lastname@example.org, in order to report the problem and obtain approval for return.
If the product does not correspond to the order, it must have been left unused and kept in its package, in the condition it was received.
In any case, the product must be returned along with all original accompanying documents (receipt of purchase, guarantee, instructions for use), and its original packaging.
All returns are done through the postal service indicated by us to our customers and they are chargeable to the store.
Right of withdrawal. The consumer has the right to withdraw from the agreement without specifying a reason for doing so within fourteen (14) calendar days, if no longer time-limit has been agreed, returning the product in its initial condition, without any fees or charges whatsoever to the consumer, except for transport charges. This deadline starts from receipt of the products. In case the consumer exercises his/her right of withdrawal, the supplier shall be obliged to return any money paid by the consumer within thirty (30) calendar days.
Exercise of the right of withdrawal by the consumer is only possible provided that:
It refers to a product for which no individualised order was placed, e.g., rings or transformations.
The product has not been worn or used except for testing, no pieces have been removed from the watch straps, and no changes have been made to the jewellery.
The product’s labels have not been removed or otherwise destroyed in any way.
All accompanying documents of the product, including certificate and receipt of purchase, have been returned.
The product has been sent inside its original package, as received.
An e-mail message has been sent to the following address: email@example.com, with reference to the return and to the order code.
“Kactri” shall not be held liable for any loss or deterioration of returned goods during transportation.
In case the products are returned damaged or defective, then “Kactri” shall have the right to claim compensation from the customer, the amount of which shall be determined by the condition of the products, and proceed unilaterally to a partial offset of their claim against the customer’s claim.