Question 1

Is Kactri Jewelry handmade?

Accepted Answer

Yes. All Kactri Jewelry is handcrafted with care, focusing on detail, quality, and timeless design. Each piece is made in small batches, ensuring authenticity and attention to every element.

Question 2

Where is Kactri Jewelry made?

Accepted Answer

Kactri jewelry is made in Greece. Each design is crafted locally, inspired by Greek aesthetics, the light of the Aegean Sea, and traditional craftsmanship.

Question 3

What inspires Kactri designs?

Accepted Answer

Kactri designs are inspired by the colors, light, and symbolism of the Aegean Sea. Minimal forms, meaningful symbols, and a sense of balance define each collection.

Question 4

What materials do your jewellery pieces use?

Accepted Answer

You’ll find handmade jewellery in gold and silver. Each piece is designed with quality, comfort and lasting wear in mind, so you can enjoy it every day.

Question 5

Which payment methods can you use at checkout?

Accepted Answer

You can pay by credit card, PayPal, Apple Pay or Google Pay. Offline payment may also be available for some orders, as shown at checkout.

Question 6

Are online transactions secure?

Accepted Answer

Yes, online transactions with Kactri Jewelry are secure. We process all credit card payments through the "Stripe" platform or Klarna, ensuring complete security for your transactions.

Question 7

When can you return an item?

Accepted Answer

You can return a product if your order arrives incorrectly, or if you want to use your 14-day right of withdrawal. Please contact us within 48 hours of receiving the product by email at info@kactri.gr, and we’ll guide you through the next steps.

Question 8

Who has access to my personal data?

Accepted Answer

Your personal data will be confidential. Access will only have employees of www.kactri.gr and Klarna and if request for any reason by the legal authorities. The data needed for your registration to www.kactri.gr are: name, address and email. For online orders require the following: Issuing documents (receipt or invoice) address, delivery address, telephone number, credit / debit card number and expiration date.

Question 9

Will you get an order confirmation email?

Accepted Answer

You’ll receive an automated email as soon as your order is placed, followed by a second confirmation email after processing. If you don’t see them, please check your spam folder.

Question 10

How can you check your ring size before ordering?

Accepted Answer

You can find your ring size with the size guide on the product page. Use it before you order so you can choose the best fit.

FAQs

Frequently asked questions