F.A.Q

Frequently asked questions

What are the payment options I have for my order?


For the execution of your order, you can use one of the following payment methods: 1. Credit/debit/prepaid card. We accept Visa, Mastercard, Maestro, American Express and these can be used securely by filling in the relevant order form. All payments are made through Braintree online platform. ​​ 2. Paypal 3. Deposit to the following bank accounts: Piraeus Bank: GR40 0171 1000 0061 0001 0026 888 SWIFT/BIC: PIRBGRAA NBG: GR66 0110 4710 0000 4710 0135 368 SWIFT/BIC: ETHNGRAA Alpha Bank: GR15 0140 3160 3160 0233 0000 261 SWIFT/BIC: CRBAGRAA You can write your full name as cause of payment. The name of beneficiary that will appear is Asteriadi Alexandra Evdoxia. For immediate execution of your order, you should send us the receipt of the deposit by e-mail at info@kactri.gr. 4. Payment on delivery. Customers who live in Greece can pay upon receipt of the product by courier or mail. If you choose this method of payment, you should not check out your cart, but send us an email to info@kactri.gr with the SKU of the jewelry you wish to buy as well as any other label you want to make to us regarding this. We will notify you immediately about the shipping process. You will pay for the jewelry as soon as you receive it.




How safe are online transactions?


All payments made using the card are processed through the electronic payment platform of Braitree, which ensures the complete security of transactions.




When will my account be charged?


Once you receive approval of your order, your account will be charged.




Who has access to my personal data?


Your personal data will be confidential. Access will only have employees of www.kactri.gr and Braintree and if request for any reason by the legal authorities. The data needed for your registration to www.kactri.gr are: name, address and email. For online orders require the following: Issuing documents (receipt or invoice) address, delivery address, telephone number, credit / debit card number and expiration date.




From which countries can I order your products and in which countries may be sent?


You can order from any country you want and be shipped to any country.




How do I know that the jewelry that I purchased is genuine?


All our products are accompanied by a certificate of authenticity concerning the kind of metal and precious stones.




How do I know you received my order?


When posting your order you will receive an automated e-mail confirming receipt and details of your order. After processing your order you will receive a second confirmation e-mail.




How can I find my ring size?


To find the size of ring you want to buy, click here





ABOUT KACTRI

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Skopelos Island, Greece, 37003

Skopelos Chora, old port

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