F.A.Q.

Frequently asked questions

What are the payment options I have for my order?


For the execution of your order, you can use one of the following payment methods: 1. Credit/debit/prepaid card. We accept Visa, Mastercard, Maestro, American Express and these can be used securely by filling in the relevant order form. The payments processing services are provided by Braintree, a division of PayPal, Inc. 2. PayPal 3. Payment on delivery. Customers who live in Greece can pay upon receipt of the product by courier or mail. ​4. Deposit to the following bank accounts: Piraeus Bank: GR4001711000006100010026888 SWIFT/BIC: PIRBGRAA NBG: GR6601104710000047100135368 SWIFT/BIC: ETHNGRAA Alpha Bank: GR1501403160316002330000261 SWIFT/BIC: CRBAGRAA ​If you choose this method of payment, you should not check out your cart, but send us an email to info@kactri.gr with the SKU of the jewelry you wish to buy as well as any other label you want to make to us regarding this. After that, you should make the deposit of the amount in one of the above accounts. You can write your full name as cause of payment. The name of beneficiary that will appear is Asteriadi Alexandra Evdoxia. For immediate execution of your order, you should send us the receipt of the deposit by e-mail at info@kactri.gr. We will notify you immediately about the shipping process.




How safe are online transactions?


All payments made using the card are processed through the electronic payment platform of Braitree, which ensures the complete security of transactions.




When will my account be charged?


Once you receive approval of your order, your account will be charged.




Who has access to my personal data?


Your personal data will be confidential. Access will only have employees of www.kactri.gr and Braintree and if request for any reason by the legal authorities. The data needed for your registration to www.kactri.gr are: name, address and email. For online orders require the following: Issuing documents (receipt or invoice) address, delivery address, telephone number, credit / debit card number and expiration date.




From which countries can I order your products and in which countries may be sent?


You can order from any country you want and be shipped to any country.




How do I know that the jewelry that I purchased is genuine?


All our products are accompanied by a certificate of authenticity concerning the kind of metal and precious stones.




How do I know you received my order?


When posting your order you will receive an automated e-mail confirming receipt and details of your order. After processing your order you will receive a second confirmation e-mail.




How can I find my ring size?


To find the size of ring you want to buy, click here




In which cases can I return a product?


In case the order has been executed incorrectly or if the consumer uses the right of withdrawal within 14 calendar days.
The consumer contacts the store within 48 hours after receipt of the product, by sending an e-mail at info@kactri.gr
For more information click here.




In which ways can I place an order?


User can order our products in the following ways: 1: Online via www.kactri.gr website. To search for and purchase products from the website is extremely simple. To purchase a product you do not need to register. Browse the pages of our online store then choose the product you want and click ‘ADD TO CART’. Using the same procedure you can add more products to your cart. When you have finished selecting your products click on ‘VIEW CART’. Here you can see your selected products and the cost of your purchase. Confirm your selections and click ‘CHECKOUT’. Fill in the fields that appear, select the payment method and click ‘MAKE ORDER’. When placing your order you will receive an automated e-mail confirming receipt and details of your order. After your order is processed you will receive a second confirmation e-mail. 2. By sending an e-mail to info@kactri.gr or by following the relevant application of the site at the contact us option. This method is recommended in the case an order for a custom-made item. 3. By phone on +302424024592 or +306944905368 every day of the week from 10am until 10pm.





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