Frequently asked questions
What are the payment options I have for my order?
How safe are online transactions?
All payments made using the card are processed through the electronic payment platform of Braitree, which ensures the complete security of transactions.
When will my account be charged?
Once you receive approval of your order, your account will be charged.
Who has access to my personal data?
Your personal data will be confidential. Access will only have employees of www.kactri.gr and Braintree and if request for any reason by the legal authorities. The data needed for your registration to www.kactri.gr are: name, address and email. For online orders require the following: Issuing documents (receipt or invoice) address, delivery address, telephone number, credit / debit card number and expiration date.
From which countries can I order your products and in which countries may be sent?
You can order from any country you want and be shipped to any country.
How do I know that the jewelry that I purchased is genuine?
All our products are accompanied by a certificate of authenticity concerning the kind of metal and precious stones.
How do I know you received my order?
When posting your order you will receive an automated e-mail confirming receipt and details of your order. After processing your order you will receive a second confirmation e-mail.
How can I find my ring size?
To find the size of ring you want to buy, click here